All Francesca De Rosa Jewellery is handmade in Berkshire by Francesca herself. Every effort has been made to photograph each item to show the true colours but please be mindful that all computer monitors differ and what you see on screen may not match the colour exactly to the piece of jewellery you receive. If you request for a certain item to be made to your specification, we cannot guarantee this will be made exactly as shown in the product photos. The greatest effort will be made to make as identical as possible.
Francesca De Rosa Jewellery is made using Sterling Silver and Vermeil Gold which can be polished using a dry clean cloth. In addition, if your piece is gold or silver plated this can also be polished using a dry clean cloth. Keep crystals, beads and metal plated findings away from water to keep extra sparkly.
Payments are accepted through PayPal.
If you are not happy with your item for any reason, please return it to us within 7 days of receiving the item for a refund or an exchange, Unfortunately, we cannot refund your shipping costs. If you have any concerns we will do everything we can to accommodate. If you have ordered a commissioned piece of jewellery, this is non-refundable and non-returnable.
When you place an order, you will be sent an email letting you know when your item will be dispatched.